FAQ


What is the booking process?
Once you have decided which package you are after, we require a 20% deposit of your total amount to lock in and secure your date with Chamore Creations.  We will then send you a confirmation email as well as a terms and conditions document that will require a signature. The remaining amount is due anytime up until one month before the date of your wedding; you can also customise (by adding hours) to your package anytime before the date of your wedding... or on the night if you feel you need to!

How many photographers / videographers will be coming to our wedding?
Our packages contain two shooters at most weddings unless you have customised your package, you may only receive one shooter (but hey, good things come in small packages!)  You are also more than welcome to add additional shooters to any package type, but we think anymore is a slight overkill; unless you want to feel like a celeb!

Who will capture our day?
Most of the time, it'll be both Morgan & Charlotte attending your day however this definitely does depend on which package you have chosen for us to capture and how busy we are.  Regardless of who is assigned to your wedding, we'll match you to our best suited talented crew, based on your needs for the day. All the editing is done in house by both Charlotte & Morgan so the edit and style remains consistent throughout.

When will we receive our film or photographs?
The delivery of your wedding package is guaranteed to be completed up to six weeks after the date of your wedding.

Can we have a sneaky preview?
Yes! We love to share 3-5 of our favourite images with you within 24 hours after the wedding. This will give you a chance to share them with family and friends (and social media of course) before you leave us to do the rest of the hard work!
 
Can we choose our own music for our wedding video?
Of course! If you have a few song choices in mind we would love you to send them through to us so we can add them into your video. If you don't have a preference, we are happy to select a range of different songs for our couples that we believe would suit  video perfectly.

Is there a travel fee?
Travel costs are included for both videographers and/or photographers if the wedding is within 60km from us. We charge  a minimum of $200 travel fee for events further away, price depends on distance. We also have a flat rate fee for Interstate weddings around Australia, as well as International weddings. 

Do you have add ons?
Yes, Chamore Creations offer a number of optional add ons to any packages. These can be selected anytime before or after you receive your final package. Add on's include drone aerial footage, vows or letter readings included in your video, personalised photo boxes, photo albums or an engagement photo session. Feel free to contact us or head to ours extras page to find out more.

Do you travel?
Yes! Although we are predominately Melbourne based, we are always eager and willing to travel. Whether your wedding plans are interstate or overseas, please don't hesitate to reach out and get in touch. We'd love to be there and travelling is never an issue for us!

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